The Window & Door Store has built its reputation by offering expert design consultation, precise installations, and a customer-first approach. With factory-certified professionals, top-rated service, and a no-nonsense approach to pricing, they have become a go-to provider for homeowners in Phoenix, Tucson, and Las Vegas. Their focus on whole-home window and door replacements means that their customers are often undergoing home renovations, flips, or pre-sale upgrades, making precise audience targeting essential.
The Challenge
Operating in three distinct, highly competitive regions—Phoenix, Tucson, and Las Vegas—The Window & Door Store faced significant market challenges. Each market had strong competitors with heavy traditional media investments in TV, radio, billboards, and print ads. While effective for their older demographic, these traditional methods lacked precise tracking and carried high costs.
Additionally, the customer journey from advertising to closed deal was long and complex. Advertising efforts had to drive high-quality leads, which then needed to be converted into in-home appointments and finalized contracts. A key issue was ensuring that ad spend was directed toward high-value prospects seeking full-home projects, rather than consumers needing one-off window or door replacements—a common targeting challenge due to platform limitations in defining “in-market” customers.
Services
Programmatic Display Advertising
Paid Social Media Advertising
Facebook & Instagram Ads
Google Search Ads
Website Design & Development
Search Engine Optimization
Full-Funnel Reporting
Strategy & Approach
To maximize efficiency and scale conversions, we developed a multi-faceted digital strategy focused on data-driven targeting, optimized funnel progression, and real-time audience adjustments.
Audience Deep Dive & Segmentation
We conducted a detailed analysis of top-performing customer cohorts, identifying key demographic and behavioral insights, including age, gender, income, and zip code data. This allowed us to create a precisely targeted approach, ensuring our advertising spend was reaching high-value customers with a higher likelihood of conversion.
We also refined our audience targeting by identifying recent high-value home buyers who were also searching for contractors, landscapers, and renovation services—common indicators of a whole-home project rather than a single window replacement.
Digital Media Strategy to Mirror Traditional Reach
Recognizing that traditional media offered high reach but lacked targeting precision, we built a comprehensive digital strategy that replicated this wide exposure but with precise targeting and trackability. We strategically allocated budget across:
By using a strategic mix of top-funnel and mid-funnel channels, we matched the visibility of traditional media while ensuring targeting precision and measurable performance.
Aggressive Retargeting & Lead Conversion Optimization
Our data analysis revealed that the window of opportunity to convert website visitors into leads was extremely short due to the competitive nature of the industry. To capitalize on this, we implemented an aggressive real-time retargeting strategy to stay with prospects as they navigated other websites and platforms. This ensured that abandoned website visitors were continuously engaged with tailored ad messaging across search, display, and social media.
Precision-Focused Paid Search Strategy
We developed an extensively segmented paid search strategy to ensure that high-value, conversion-ready searchers were met with the most relevant ads and landing pages. This included:
By structuring campaigns at a granular level, we increased ad relevance, improved ad rank, and reduced overall costs, ensuring that only the most valuable, conversion-ready searchers were being targeted.
Website Redevelopment & Advanced Tracking
We completely redeveloped The Window & Door Store’s website, implementing a modern, high-performance design optimized for fast load speeds, seamless navigation, and aggressive lead generation. Dedicated paid media landing pages were built to increase conversion rates and minimize distractions.
Additionally, we implemented a full tracking suite to capture all on-site activity, tracking high-value conversions and attributing them back to specific traffic sources. This data-driven approach allowed for continuous budget optimizations and real-time campaign adjustments.
The Results
By implementing this data-driven strategy, we achieved significant improvements across multiple key metrics. Our advertising spend was reduced by 18% by eliminating underperforming channels and placements, while cost-per-lead decreased by 11%, enhancing overall efficiency in customer acquisition. We also saw a 55% increase in call volume, which reflects improved ad engagement and higher lead quality. Additionally, web form submissions increased by 274%, demonstrating a substantial boost in website conversion rates. Overall, our efforts led to a 282% return on ad spend (ROAS), effectively linking advertising spend to closed contracts.
282%
Return on Advertising Spend
11%
Decrease in Cost-Per-Lead
55%
Increase in Call Volume
274%
Increase in Web Forms